Professional Foundations (DOI)

Module 1 · What a professional workplace is

Roles, reporting lines, and what people are actually paid to do.

• What a professional workplace is

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  Reading · 8 min — Roles, reporting lines, and what people are actually paid to do.Mark done
• Practice checkKnowledge check · 2 min — 1 practice question with explanations.Mark done

Module 2 · Work email and calendar etiquette

Subject lines, structure, replies, invites and response times.

• Work email and calendar etiquetteReading · 10 min — Subject lines, structure, replies, invites and response times.Mark done
• Practice checkKnowledge check · 4 min — 2 practice questions with explanations.Mark done

Module 3 · Business writing and status updates

Writing for a reader with 30 seconds.

• Business writing and status updatesReading · 10 min — Writing for a reader with 30 seconds.Mark done

Module 4 · Workplace etiquette, composure and conduct

How to behave when things are calm — and when they are not.

• Workplace etiquette, composure and conductReading · 8 min — How to behave when things are calm — and when they are not.Mark done

Module 5 · Meetings: agenda, notes, participation, follow-up

Making meetings produce decisions.

• Meetings: agenda, notes, participation, follow-upReading · 9 min — Making meetings produce decisions.Mark done
• Practice checkKnowledge check · 2 min — 1 practice question with explanations.Mark done

Module 6 · Time, reliability, deadlines and escalation

Managing your commitments so others can rely on you.

• Time, reliability, deadlines and escalationReading · 10 min — Managing your commitments so others can rely on you.Mark done
• Practice checkKnowledge check · 2 min — 1 practice question with explanations.Mark done

Module 7 · Receiving and giving feedback

Turning feedback into improvement without taking it personally.

• Receiving and giving feedbackReading · 7 min — Turning feedback into improvement without taking it personally.Mark done

Module 8 · Conflict and difficult conversations

Disagreeing productively.

• Conflict and difficult conversationsReading · 8 min — Disagreeing productively.Mark done

Module 9 · Confidentiality, privacy and cybersecurity basics

Protecting client, colleague and company information.

• Confidentiality, privacy and cybersecurity basicsReading · 10 min — Protecting client, colleague and company information.Mark done
• Practice checkKnowledge check · 2 min — 1 practice question with explanations.Mark done

Module 10 · File and document management

Naming, versions, sharing and where things live.

• File and document managementReading · 6 min — Naming, versions, sharing and where things live.Mark done

Module 11 · Payslips, contracts and employment basics

Reading what you sign and what you are paid.

• Payslips, contracts and employment basicsReading · 10 min — Reading what you sign and what you are paid.Mark done
• Practice checkKnowledge check · 2 min — 1 practice question with explanations.Mark done

Module 12 · Remote work etiquette

Being visible, reachable and trusted from anywhere.

• Remote work etiquetteReading · 8 min — Being visible, reachable and trusted from anywhere.Mark done

Module 13 · Cross-cultural work and time zones

Working well with people in other countries.

• Cross-cultural work and time zonesReading · 8 min — Working well with people in other countries.Mark done

Module 14 · Client service

Setting expectations and keeping clients informed.

• Client serviceReading · 8 min — Setting expectations and keeping clients informed.Mark done

Module 15 · Workplace boundaries and harassment awareness

Knowing what is not acceptable and what to do.

• Workplace boundaries and harassment awarenessReading · 8 min — Knowing what is not acceptable and what to do.Mark done

Module 16 · Personal finance for first-time earners

Your first months of regular income.

• Personal finance for first-time earnersReading · 9 min — Your first months of regular income.Mark done

Module 17 · Practical: your first-week professional pack

Put the course into practice. A DOI reviewer reads what you submit.

• Brief and submissionPractical assignment · 60 min — Write a status update, a meeting follow-up and a working agreement.Mark done