Module 4 · Workplace etiquette, composure and conduct

Workplace etiquette, composure and conduct

How to behave when things are calm — and when they are not.

Reading ~8 minLesson 6 of 23

DOI-native

Be on time, or say in advance that you will not be.
Keep tone neutral in writing; emotion reads stronger in text than in speech.
Credit others' work. Own your own mistakes quickly.
Keep personal disagreements out of shared channels.

Composure under pressure

Pause before replying to anything that upsets you.
Separate facts from how you feel about them.
Reply to the facts; take the feelings to a private conversation if needed.

Professional does not mean silent. It means raising issues in the right place, in the right tone.

Key takeaways

Own mistakes fast
Pause before reacting
Right issue, right channel

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