Module 14 · Client service

Client service

Setting expectations and keeping clients informed.

Reading ~8 minLesson 20 of 23

DOI-native

Confirm what the client needs and by when.
Say what you will deliver and what you will not.
Update before they have to ask.
Close the loop: confirm it's done and ask if anything is missing.

Under-promise slightly, deliver reliably. Surprise upgrades are nice; surprise delays are not.

Key takeaways

Confirm scope in writing
Update before being asked
Close the loop

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