Module 7 · Receiving and giving feedback

Receiving and giving feedback

Turning feedback into improvement without taking it personally.

Reading ~7 minLesson 11 of 23

DOI-native

Receiving

Listen to the end without defending.
Ask for one specific example.
Say what you will change, and do it.

Giving

Describe the situation, the behaviour and its impact — not the person. 'In Tuesday's report, two totals didn't match, so the client queried it' beats 'you are careless'.

Key takeaways

Ask for an example
Behaviour and impact, not personality
Act on it visibly

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