Module 2 · Work email and calendar etiquette

Work email and calendar etiquette

Subject lines, structure, replies, invites and response times.

Reading ~10 minLesson 3 of 23

DOI-native

A good work email

Subject line says what it is and what you need: 'Decision needed: supplier invoice by Thu'.
First line: the point or the request.
Then the context, in short paragraphs or bullets.
End with a clear next step and date.

Subject: Weekly report ready — one figure needs your check

Hi Amaka,
The weekly report is attached. One figure (Lagos returns) looks high; could you confirm it before I send to the client on Friday?
Thanks, Tunde

Calendar basics

Accept or decline invites — do not leave them unanswered.
Put an agenda or purpose in any invite you send.
State the time zone when people are in different countries.
If you will be late or miss it, say so before it starts.

Reply within one working day, even if only to say when you will have a full answer.

Key takeaways

Lead with the request
Answer every invite
Always name the time zone across borders

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