Module 8 · Conflict and difficult conversations

Conflict and difficult conversations

Disagreeing productively.

Reading ~8 minLesson 12 of 23

DOI-native

Talk privately first, in person or by call — not in a group chat.
Start from the shared goal.
Say what you observed and ask for their view.
Agree one next step.

If a conflict involves threats, discrimination or harassment, it is not a 'difficult conversation' — report it (see the boundaries module).

Key takeaways

Private first
Shared goal, then facts
Know when to report instead

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