Career track
Customer Support / Customer Operations
Answer customers well in writing and by phone, and escalate the right things.
Preview · Sample data — Demo track. Approximate time ~18h. Completing this can make you eligible to be considered for related roles. It does not guarantee an interview, a match or a placement.
Roles this prepares you for
Before you start
- Professional Foundations
Learning, in order
0 of 5 completed. DOI-built courses open here; provider courses open on the provider's own site.
- Open
1. Professional Foundations (DOI)
DOI Practical Lab · DOI-native · ~5h
- Open
2. Digital Work Foundations (DOI)
DOI Practical Lab · DOI-native · ~4h
3. Effective Business Communication
HP LIFE · External provider — no partnership · ~1.5h
Browse provider catalogOpens on HP LIFE · exact course not yet chosen
- Open
4. Writing an Escalation Note (DOI)
DOI Practical Lab · DOI-native · ~2h
- Open
5. Client Readiness & Remote Work (DOI)
DOI Practical Lab · DOI-native · ~4h
Practical work
- Answer ten demo tickets against a tone guide
- Write one escalation note
Skills developed
Evidence you will hold
- Ticket responses reviewed
- Escalation note reviewed
To become placement-ready
What usually still stands between finishing the learning and being introduced.
- DOI interview
- Practical evidence reviewed