Module 2 · Remote communication
The weekly update pattern
Five short sections that remove the need for a status call.
The weekly update is the single highest-return habit in remote work. Done properly it replaces a recurring call, and it builds a written record that later becomes evidence of how you work.
Five sections, in this order
- Done this week — outcomes, not activity. 'Weekly report automated' beats 'worked on reporting'.
- In progress — with a realistic finish date, not a hopeful one.
- Blocked / needs you — the only section that asks the client for something. Keep it short and specific.
- Next week — what you will do, so they can redirect you cheaply.
- Risks and notes — anything you can see coming, including capacity.
Done: pipeline report automated, now runs Mondays 07:00. Two duplicate accounts merged (logged). In progress: onboarding checklist, done Wed. Needs you: approve the new stage names by Tue or I keep the old ones. Next week: draft the handover doc; start the client FAQ. Risks: I am at reduced capacity Thu–Fri (public holiday); nothing is due those days.
Three rules
- Same day, same time, every week — predictability is most of the value.
- Send it even when the week was bad. A missing update reads worse than a difficult one.
- Never let 'needs you' be a surprise. If it appeared mid-week, it should have been raised mid-week.
Write outcomes, not effort. A client cannot evaluate effort, so listing it invites exactly the micromanagement you are trying to avoid.
Key takeaways
- Five sections; only one asks the client for anything
- Same day and time every week, good week or bad
- Outcomes, not activity
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