Client Readiness & Remote Work (DOI)

Module 2 · Remote communication

The weekly update pattern

Five short sections that remove the need for a status call.

Reading ~10 minLesson 3 of 7
DOI-native

The weekly update is the single highest-return habit in remote work. Done properly it replaces a recurring call, and it builds a written record that later becomes evidence of how you work.

Five sections, in this order

  1. Done this week — outcomes, not activity. 'Weekly report automated' beats 'worked on reporting'.
  2. In progress — with a realistic finish date, not a hopeful one.
  3. Blocked / needs you — the only section that asks the client for something. Keep it short and specific.
  4. Next week — what you will do, so they can redirect you cheaply.
  5. Risks and notes — anything you can see coming, including capacity.
Done: pipeline report automated, now runs Mondays 07:00. Two duplicate accounts merged (logged).
In progress: onboarding checklist, done Wed.
Needs you: approve the new stage names by Tue or I keep the old ones.
Next week: draft the handover doc; start the client FAQ.
Risks: I am at reduced capacity Thu–Fri (public holiday); nothing is due those days.

Three rules

  • Same day, same time, every week — predictability is most of the value.
  • Send it even when the week was bad. A missing update reads worse than a difficult one.
  • Never let 'needs you' be a surprise. If it appeared mid-week, it should have been raised mid-week.

Write outcomes, not effort. A client cannot evaluate effort, so listing it invites exactly the micromanagement you are trying to avoid.

Key takeaways

  • Five sections; only one asks the client for anything
  • Same day and time every week, good week or bad
  • Outcomes, not activity
Previous

Preview · Sample data — Demo course content authored by DOI for this prototype. Signed in, progress is saved to your DOI account; otherwise it stays on this device. Finishing lessons records learning; it does not prove competence — that comes from reviewed practical evidence and DOI assessment. DOI claims no accreditation for this course.