Writing an Escalation Note (DOI)
Module 2 · Practical assignment
Scenario pack
The fictional scenario you will escalate.
Resource ~3 minLesson 4 of 5
DOI-native
About this resource
A fictional agency engagement. You committed to delivering 12 edited videos by Friday. On Wednesday, the client's brand guidelines change, requiring rework on 7 of them. Your own capacity this week is 10 hours.
What to do
- Note the three facts that matter to the decision
- Decide which options you will offer the client
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