Operations Manager

Location and arrangement vary by employer brief

Experienced operations professionals who can own service delivery, improve processes, coordinate teams and turn business priorities into measurable execution.

This is an expression of interest for future or client opportunities, not a confirmed immediate vacancy. Specific employer details and terms will be discussed privately before any introduction.

About this opportunity

Register interest for Operations Manager opportunities with private employers or clients supported through DOI Talent. This is a talent pool, not a guaranteed current vacancy or DOI Management staff position. The eventual employer and role-specific terms are confirmed privately before an introduction, with your permission.

Hours and arrangement

Scope, hours, reporting line and engagement terms will be confirmed for each specific opportunity.

What you will do

Translate business goals into operating plans, owners, milestones, capacity decisions and delivery standards. Keep leadership informed of performance and exceptions.
Map end-to-end processes, identify bottlenecks, design workable procedures and document operating practices, handoffs and quality controls.
Coordinate teams, schedules and workload across functions; clarify responsibilities, run useful meetings and resolve delivery dependencies.
Build and maintain dashboards for agreed indicators such as turnaround time, service quality, workload, cost and completion; validate the underlying data.
Manage vendors, purchasing and budget tracking within delegated authority; maintain approval records, compare alternatives and escalate financial risks.
Improve onboarding, knowledge management, customer/internal service delivery and accountability; coach team members and support consistent execution.
Implement appropriate project, CRM, reporting and automation tools. Test changes, document ownership and failure handling, and protect access and confidential data.
Track operational risks, incidents and recurring problems, carry out root-cause analysis and follow corrective actions through to completion.
Partner with leadership on change management and continuous improvement, communicating tradeoffs without unsupported performance claims.

Experience and requirements

Demonstrable operations-management or delivery-leadership experience, with responsibility beyond personal task administration.
Evidence of managing processes, people or cross-functional delivery and improving measurable outcomes.
Strong spreadsheet/reporting skills, process documentation, prioritization, stakeholder communication and risk judgment.
Practical experience with project/task management, collaboration and business systems; explain proficiency, months/years used and your own results.
Ability to work with Notion, Microsoft 365 or Google Workspace, Teams, Tally and automation/AI tools where appropriate; equivalent systems experience is welcome.
Financial awareness and discipline around budgets, approvals, vendor management, access and sensitive information.
Ability to understand a client's business model and design proportionate, maintainable solutions rather than unnecessary complexity.

Additional advantages

Experience in consulting, professional services, growing businesses, talent operations or digital service delivery.
Change-management, quality, service delivery or continuous-improvement project experience.

What to include

Provide your CV and an anonymized operational problem, the decisions you made, the workflow or dashboard you created and the result. Distinguish your contribution. Do not submit client secrets, employee data or private financial records.